Privacy Policy

Welcome to Dions ("we," "us," or "our"). We operate the website pizzdions.digital and provide food-related services to our customers across the United States. This Privacy Policy explains in detail how we collect, use, disclose, store, and protect your personal information when you visit our website, place an order, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our website at pizzdions.digital, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with any part of this Privacy Policy, please discontinue your use of our website and services immediately.

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America, including applicable federal laws enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 41 et seq.), and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) (Cal. Civ. Code § 1798.100 et seq.) for California residents.

1. About Us

Dions is a food service business operating in the United States. We are committed to protecting the privacy and personal information of our customers, website visitors, and all individuals who interact with our brand. For any questions, concerns, or requests related to this Privacy Policy, you may contact us using the details below:

2. Information We Collect

We collect various categories of information in order to provide you with our food services, improve your experience on our website, and fulfill our legal and business obligations. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with us — whether by placing an order, creating an account, signing up for a newsletter, contacting our customer support team, or filling out any form on our website — you may voluntarily provide us with personally identifiable information, which may include:

• Full name — to identify you and address your account or order.
• Email address — for order confirmations, receipts, account management, and marketing communications.
• Phone number — for delivery coordination, order updates, and customer support.
• Billing and shipping address — to process and fulfill food delivery orders.
• Payment information — such as credit card details, debit card numbers, or other financial information processed through our secure third-party payment processors. We do not store raw payment card data on our own servers.
• Account credentials — username and password if you register for an account on our platform.
• Dietary preferences and order history — to personalize your food ordering experience.
• Communications and feedback — any messages, reviews, survey responses, or other content you submit to us.

2.2 Information Collected Automatically

When you visit our website at pizzdions.digital, certain information is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes:

• IP address — your internet protocol address, which may be used to determine your approximate geographic location.
• Browser type and version — the web browser software you are using (e.g., Chrome, Firefox, Safari).
• Operating system — the operating system of the device you are using to access our website.
• Device identifiers — unique identifiers associated with your device, such as mobile device IDs.
• Referring URL — the web page or search engine that referred you to our website.
• Pages visited — the specific pages on our website that you view, along with timestamps and duration of visits.
• Clickstream data — information about the sequence of pages you visited and the links you clicked.
• Session data — information about how you navigate and interact with our website during a single session.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. Cookies are small text files stored on your device by your web browser. For a detailed explanation of the specific cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy available on our website.

2.4 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms — if you connect your social media account or interact with our social media pages, we may receive profile information in accordance with your privacy settings on those platforms.
• Analytics providers — third-party analytics services may provide us with aggregated insights and data about website usage patterns.
• Marketing partners — we may receive information to help us identify potential customers and measure the effectiveness of our advertising campaigns.
• Delivery and logistics partners — information about the status of your food delivery provided by our delivery service partners.

2.5 Device Information

We may collect specific technical information about the devices you use to access our website and services, including hardware models, device identifiers and other unique device identifiers, device event information such as crashes and system activity, hardware settings, browser type and language, and the date and time of your request.

3. How We Use Your Information

We use the information we collect for a variety of purposes necessary for the operation of our food service business. Specifically, we may use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery or pickup logistics.
• To manage your account and provide you with account-related services.
• To process payments and issue receipts and invoices.
• To send you transactional communications, including order confirmations, status updates, and delivery notifications.
• To respond to your inquiries, complaints, and requests for customer support.

3.2 Website Operation and Improvement

• To operate, maintain, and improve the functionality and performance of our website at pizzdions.digital.
• To monitor and analyze website traffic, user behavior, and trends to enhance user experience.
• To troubleshoot technical issues, detect and prevent errors, and maintain the security of our website.
• To conduct research and development for new features, products, and services.

3.3 Analytics

• To understand how our customers use our website and services so we can make data-driven decisions to improve them.
• To generate statistical reports and aggregated insights about website usage and customer behavior.
• To measure the effectiveness of our menu offerings, promotions, and special deals.

3.4 Marketing and Communications

• To send you promotional emails, newsletters, special offers, loyalty program updates, and other marketing communications, but only if you have opted in to receive such communications or where permitted by applicable law.
• To personalize your experience on our website by presenting content and offers most relevant to you based on your preferences and order history.
• To display targeted advertising through third-party advertising networks and social media platforms.
• To conduct surveys and obtain feedback to improve our food offerings and services.

3.5 Legal and Compliance Purposes

• To comply with applicable federal and state laws, regulations, and legal obligations.
• To enforce our Terms of Service and other applicable agreements.
• To protect the rights, property, and safety of Dions, our customers, and the general public.
• To prevent, detect, and investigate fraudulent, unauthorized, or illegal activities.
• To respond to lawful requests and orders from law enforcement and governmental authorities.

4. Sharing Your Information With Third Parties

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own marketing purposes without your explicit consent. However, we may share your information with third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf and to assist us in operating our business. These service providers may have access to your personal information only to the extent necessary to perform their contracted services and are obligated not to disclose or use it for other purposes. Examples of service providers include:

• Payment processors — to securely process your payment transactions.
• Delivery and logistics providers — to fulfill and deliver your food orders.
• Email and communication service providers — to send transactional and marketing emails on our behalf.
• Cloud hosting providers — to host and maintain our website and data infrastructure.
• Analytics providers — such as Google Analytics, to analyze website traffic and user behavior.
• Customer support platforms — to manage and respond to customer inquiries.
• Marketing and advertising platforms — to manage and deliver targeted advertising campaigns.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or other governmental request.
• Enforce our Terms of Service or protect our legal rights.
• Protect the rights, property, or personal safety of our customers, employees, or the public.
• Investigate, prevent, or take action regarding suspected illegal activities or fraud.

4.3 Business Transfers

In the event that Dions is involved in a merger, acquisition, asset sale, consolidation, reorganization, or any other form of corporate transaction, your personal information may be transferred as part of those business assets. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with other third parties when we have obtained your explicit consent to do so.

4.5 Aggregate and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, and other lawful purposes.

5. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure payment processing: All payment transactions are processed through PCI-DSS-compliant third-party payment processors. We do not store full payment card details on our servers.
• Access controls: Access to personal information is restricted to authorized personnel who have a legitimate need to access it for business purposes.
• Regular security audits: We conduct periodic reviews of our data collection, storage, and processing practices to identify and address potential vulnerabilities.
• Password protection: User accounts are protected by password authentication, and we encourage users to choose strong, unique passwords.
• Data minimization: We collect and retain only the minimum amount of personal information necessary for the purposes described in this Privacy Policy.

Despite our best efforts, no security measures are completely infallible. We cannot guarantee the absolute security of your personal information, and we encourage you to take precautions to protect your own data, including using strong passwords and keeping your login credentials confidential. If you believe your personal information has been compromised, please contact us immediately at [email protected].

6. Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States federal and state privacy laws.

6.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where we are required to retain data by law or for fraud prevention purposes).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you are afforded the following additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for which it was collected, and the categories of third parties with whom it was shared.
• Right to Delete: You have the right to request deletion of your personal information that we have collected and retained, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: Where applicable, you have the right to limit the use of your sensitive personal information to purposes necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different level or quality of goods or services as a result of your exercise of these rights.
• Right to Data Portability: You have the right to receive your personal information in a portable, machine-readable format where technically feasible.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request to us by contacting us at:

• Email: [email protected]
• Website: pizzdions.digital

We will respond to your request within 45 days of receipt, as required by the CCPA/CPRA. In certain circumstances, we may need to verify your identity before fulfilling your request. We may ask you to provide certain identifying information to confirm your identity. We will not use the information provided for verification purposes for any other purpose.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of their authorization, and we may require verification of the agent's identity and authority.

7. Cookies and Tracking Technologies

Our website at pizzdions.digital uses cookies and similar tracking technologies to improve functionality, analyze usage, and support our marketing activities. Cookies are small data files stored on your device that help us recognize you on return visits and remember your preferences.

We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the website to function properly and cannot be disabled without significantly impairing your experience.
• Performance and Analytics Cookies: These cookies help us understand how visitors use our website so we can improve it.
• Functional Cookies: These cookies remember your preferences and settings to enhance your experience on our website.
• Marketing and Advertising Cookies: These cookies track your browsing habits to deliver more relevant advertising to you.

You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of our website. For more detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy, which is available on our website.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with our legal obligations. The specific retention periods we apply are as follows:

After the applicable retention period, we will securely delete, anonymize, or destroy your personal information in accordance with our internal data management procedures. In some cases, we may be required to retain certain information for longer periods to comply with applicable law, resolve disputes, or enforce our agreements.

9. Children's Privacy

Our website and services at pizzdions.digital are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 18.

If you are under 18 years old, please do not use our website or provide any personal information to us. If we become aware that we have inadvertently collected personal information from a minor under the age of 18 without verified parental consent, we will take prompt steps to delete that information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

We comply with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq., and do not knowingly collect personal information from children under the age of 13. We also do not knowingly allow individuals under the age of 18 to register for accounts or place orders on our platform.

10. International Data Transfers

Dions is based in the United States of America, and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

The data protection and privacy laws in the United States and other countries where we process data may differ from those in your home country. By using our website and providing your personal information, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

When we transfer personal information across borders, we take steps to ensure that appropriate safeguards are in place to protect your information and that such transfers comply with applicable laws. These safeguards may include contractual protections with our service providers and other appropriate legal mechanisms.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by Dions. This Privacy Policy applies only to our website at pizzdions.digital and our own services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website does not imply our endorsement of that website or its privacy practices. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites indicating that the user does not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals. We will continue to monitor developments in this area and update our practices as industry standards evolve.

California residents may be entitled to additional rights related to online tracking under the CCPA/CPRA. Please see Section 6.2 of this Privacy Policy for more information about your rights as a California resident.

13. Changes to This Privacy Policy

We reserve the right to update, modify, or amend this Privacy Policy at any time at our sole discretion. We will notify you of any material changes by posting the updated Privacy Policy on our website at pizzdions.digital with a revised effective date at the top of the page. In some cases, we may also notify you of significant changes via email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services following the posting of any changes to this Privacy Policy will constitute your acknowledgment of the changes and your consent to abide and be bound by the updated Privacy Policy.

If we make material changes that significantly affect your privacy rights, we will provide you with more prominent notice, which may include, depending on the specific situation, an email notification to the address associated with your account.

14. Filing a Complaint With a Data Protection Authority

If you are a California resident and believe that we have not adequately addressed your privacy concerns or have violated your rights under the CCPA/CPRA, you have the right to file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office.

14.1 California Privacy Protection Agency (CPPA)

The CPPA is responsible for enforcing the CPRA and other California privacy laws. You may contact the CPPA at:

• Website: https://cppa.ca.gov
• Address: 2101 Arena Boulevard, Sacramento, California 95834

14.2 California Attorney General's Office

You may also file a complaint with the California Attorney General regarding potential violations of California privacy law:

• Website: https://oag.ca.gov/privacy

14.3 Federal Trade Commission (FTC)

For consumer protection concerns at the federal level, you may file a complaint with the Federal Trade Commission, which enforces consumer protection and privacy laws under the FTC Act:

• Website: https://www.ftc.gov
• Complaint Center: https://reportfraud.ftc.gov

Before filing a complaint with a regulatory authority, we encourage you to contact us first at [email protected] so that we have the opportunity to address your concerns directly and promptly.

15. Contact Us

If you have any questions, concerns, comments, or requests regarding this Privacy Policy, our data practices, or your privacy rights, please do not hesitate to contact us. We are committed to addressing all privacy inquiries in a timely and thorough manner.

We aim to respond to all privacy-related inquiries within 30 days of receipt. For requests related to CCPA/CPRA rights, we will respond within 45 days as required by California law, with the possibility of a 45-day extension where reasonably necessary and with prior notice.

When contacting us with a privacy request, please include the following information to help us process your request efficiently:

• Your full name and the email address associated with your account (if applicable).
• A clear description of your request or concern.
• If you are a California resident exercising CCPA/CPRA rights, please indicate this in your request.

We value your trust and are dedicated to handling your personal information with the highest standards of privacy, security, and transparency. Thank you for choosing Dions for your food service needs.